Rights and Responsibilities
1. All information accessed via this system is protected by intellectual property rights and is the property of the Institution.
2. Institution may offer additional document types (other than transcripts) via the service subject to approval by Parchment. Fees charged for additional documents may vary.
3. Institutions may elect to receive monthly payments (if any) due from Parchment via ACH funds transfer in lieu of checks sent via U.S Mail. Contact Parchment for enrollment.
4. Institution may elect to offer document tracking services such as Transcript Tracker™ and/or Resume Tracker™ at any time during the term of Institution's agreement. Standard rates apply. Contact Parchment for enrollment.
5. Institution may utilize online support within the system in addition to the methods described in the standard Service Level and Support Agreement. Use of the online support system may result in improved response times from those that are found in the standard Service Level and Support Agreement.
6. Email notifications are automatically sent to Institution as a monthly reminder that the current billing statement is available for review. Billing statement inquiries should be made to Parchment within 15 days of receipt of such notifications. All transactions will post to Institution's account following the 15th day after notification for review. To be removed from automatic email notification, contact Parchment.
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