- How and where do I install Adobe Reader?
- Document is blank/I'm getting an error message
- I saved the document, but I can’t find it.
- I’m having trouble downloading electronic documents on my PC.
- How do I download my document?
- View the short Help Center guide that explains how to open electronic documents on your PC.
- I saved the document, but I can’t find it.
- How and where do I install Adobe Reader?
- Download the one-page guide that explains how to open electronic documents on your Mac.
- I’m having trouble opening electronic documents on my Mac.
- Document hasn't been received/How do I track my order?
- How is my credit card charged?
- How do I track FedEx deliveries?
- The downloads say 0 and I need to download my document.
- Is the document official?
- How do I know the document has been delivered?
- I cannot log in
- I'm getting an error message: Email address is already registered
- FAQ 5180: What is an apostille?
- I have a question about charges.
- FAQ 5140: What is a replacement diploma?
- FAQ 5150: What if I never received my diploma?
- FAQ 5160: What is a duplicate diploma?
- FAQ 5170: What University signatures are on a replacement/duplicate diploma?
- FAQ 5010: What if I decide to remove my authorization to release documents?
- FAQ 5020: How do I resolve a Financial Hold issue?
- FAQ 5030: What is an electronic transcript?
- FAQ 5040: Is an electronic transcript considered "real"?
- FAQ 5050: If I completed course work prior to 1981, can I request an electronic transcript?
- FAQ 5060: If I attended both DePaul and Barat College, can I request an electronic transcript?
- FAQ 5080: What is special handling?
- FAQ 5090: Is there a charge for transcripts?
- FAQ 5100: What is a custodial institution?
- FAQ 5110: Is there anything that can delay my transcript order?
- FAQ 5120: For which institutions does DePaul hold custodial records?
- FAQ 5130: If I have an outside form or tracking number that needs to be included....
Download and view electronic documents (Windows)
Download/view electronic documents (Mac)
Order, track, and deliver
Register/log in
Apostille
Charges
Diplomas
Ordering
Download and view electronic documents (Windows)
Click here to download the latest version of Adobe Reader for free. Click Install Now and follow the onscreen instructions.
We have a guide that gives you tips on successfully downloading and viewing your electronic document. To view the guide, click the link in the first FAQ above.
This may be related to the browser you're using. The two browsers we recommend using are Chrome and Firefox. Download the guide that explains how to download and view electronic documents on your PC.
Electronic documents must be opened with Adobe Reader (install for free here) or Adobe Acrobat.
- Click the link in the email you received. This will open a browser window.
- Follow the onscreen instructions and you will then receive a second email that contains the document passcode. Keep the browser window open because you will need it when you are ready to enter the passcode.
- Open the second email. Copy the passcode and paste it into the space provided in the browser window you kept open.
- Click the Download button. The file will be downloaded to your computer.
Click the following Help Center link to help guide you through the process of downloading and viewing your electronic document.
https://parchmentsupport.force.com/s/article/Download-and-view-electronic-documents-Windows?language=en_US
Download/view electronic documents (Mac)
Click here to download the latest version of Adobe Reader for free. Click Install Now and follow the onscreen instructions. Once Adobe Reader installs, go to your Applications folder and open Adobe Reader. The first time Adobe Reader launches, it will prompt you to set Adobe Reader as your default PDF application viewer. You should select Yes.
Electronic documents must be opened with Adobe Reader (install for free here) or Adobe Acrobat. You cannot open these documents on a Mac using Preview.
Download the guide that explains how to open electronic documents on your Mac.
Order, track, and deliver
Log in to your account and click Order Status to track your order.
- Processing means that the order is still with your school. If your order has been in this status for more than a couple of days, you should contact your school.
- Available means your order has been processed and the recipient has received an email with a link in it to access your document. If they didn't get this email, they should check their Spam folder.
- Delivered (electronic documents) means that either the recipient downloaded the document using the link they received in the email, or, if the document was delivered to a school that is part of the Parchment network, the document is in the school's Parchment account.
- Delivered (paper documents) means that your document has been mailed. Please note that standard delivery can take 7-10 days. If you requested FedEx (overnight) delivery, please see the FedEx FAQ at the end of this section for information on tracking these orders.
- Canceled means that your order has been canceled. Refer to the email you received for more details.
- Error means that we encountered an error while processing your order. Refer to the email you received for more details.
When you request a document, a temporary hold (pre-authorization) is placed on your credit or debit card. It is not an actual charge, although it does temporarily make the hold amount unavailable until the settlement or transaction clears. The pre-authorization charge may stay on your account for up to 7-14 days depending on your financial institution.In addition, once your order is complete, you will see the actual charge on your credit or debit card.
If your school offers paper documents (some schools only offer electronic documents), and you selected to have your document delivered by FedEx, you would have received an email with a tracking number. Go to the FedEx tracking web page and enter your tracking number to track your document.
- We use FedEx Standard Overnight, which means that deliveries take place on business days only (not on Saturdays or Sundays).
- FedEx does not deliver to PO Boxes.
- If your school uploads your transcript after 2pm MST, it will take an extra business day to be delivered.
You will need to contact an administrator so they can allow you to download the document again. Click Contact Us for contact information.
Yes. Both the electronic and paper documents are official copies. Electronic documents are certified PDFs that contain a digital signature and other security features.
Log in to your account and click Order Status to track your order. If your status says Delivered, this means it has been delivered.
Register/log in
Make sure you are logging in on the correct website.
- Some schools may have you log in on their main website first, and then you click a link to access the pages where you order documents.
- Other schools may direct you straight to the pages where you order documents and have you log in there.
Therefore, go to your school's website and you should be able to see if you need to log in first, or if you are directed straight to the pages where you place your order and then log in.
If you forgot your password, click the 'Forgot password' link. If you are not receiving the email when you click this link, check your Spam folder.
See the FAQ 'I cannot log in'.
Apostille
An apostille is the legalization of a document to be used in a country under the Hague Convention. DePaul will certify the authenticity of a duplicate diploma and transcripts. The document is then presented to the Secretary of State's office for the final step in the apostille process.
Charges
The cost for documents varies by school. When you request a document, a pre-authorization charge is placed on your credit card account, but you are not charged until your document has been delivered. The pre-authorization charge may stay on your account for up to 10 days (in some cases, longer).
Diplomas
A replacement diploma replaces one that was damaged upon receipt or contained incorrect information. The original diploma must be returned in order for a replacement diploma to be issued.
Students who did not receive their original diploma should request a replacement diploma. Please provide as much information as you can as to the circumstances as to why you may not have received your diploma, such as outstanding financial balance, etc. Your request will then be researched.
A duplicate diploma is a second copy of your diploma. Students who want a second copy for a second office or lose the original may order a duplicate diploma. There is a $75.00 charge for a duplicate diploma. A duplicate diploma will be stamped as such.
Replacement and Duplicate diplomas bear the signatures of the current University officers and deans.
Ordering
Send a fax or letter to Student Records requesting that your authorization to release future documents be removed.
Fax: (312) 362-5143 (this should only be used to remove consent)
Mail: DePaul University
Office of Student Records
1 East Jackson Blvd
Chicago, IL 60604
If you have any questions, please contact DePaul Central at dpcl@depaul.edu. In addition, Live Chat is available via the depaulcentral.depaul.edu website from 10-4 daily.
Fax: (312) 362-5143 (this should only be used to remove consent)
Mail: DePaul University
Office of Student Records
1 East Jackson Blvd
Chicago, IL 60604
If you have any questions, please contact DePaul Central at dpcl@depaul.edu. In addition, Live Chat is available via the depaulcentral.depaul.edu website from 10-4 daily.
You will need to speak with a counselor in Student Accounts if you have a financial hold on your record and they will assist you. Contact Student Accounts at 312-362-6628 or StudentAccounts@depaul.edu.
An electronic transcript is a pdf copy of your transcript that is available online via email. You order the transcript as you would any other transcript; however an email address is provided rather than a postal address. The recipient receives an email which explains how to access the transcript.
The electronic transcript is secured and is verified by GeoTrust that the document was originated by DePaul University. In addition any attempt to alter the transcript the transcript is noted and the transcript is made invalid.
No, this service is available only to students who attended and/or completed course work after autumn 1981. Course work completed prior to 1981 is not in a format that allows it to be transmitted as part of an electronic transcript pdf.
No, this is only available for DePaul coursework completed after autumn 1981.
Special handling transcripts are sent via United Parcel Service (UPS). There is a fee required. A tracking number is provided and often a signature is required upon receipt. All transcript orders are processed in the order received.
DePaul provides 10 "no fee" transcripts per year (July 1 to June 30) to students and alumni.
A custodial institution is a closed institution where DePaul has agreed to keep and preserve the academic record (transcript) of its students. DePaul will provide transcripts for these students in accordance with the guidelines it follows for its own students. Please Note: DePaul can only provide the transcripts for the records it has received from the closed institution. DePaul is unable to alter the records or verify specific information other than this is the record as received.
If all pertinent information is not provided there can be a delay in processing your order as this may cause additional time in identifying your academic record. Pertinent information includes: current name, name while attending, dates of attendance, last 4 digits of your SSN, and DePaul ID number as these help to identify your academic record.
- Barat College
- Barat College of the Sacred Heart (from Barat College custodial records)
- Duchense (from Barat College custodial records)
- DePaul Academy High School
- DePaul Secretarial School
- DePaul Home Study Extension
- St. Anthony Hospital School of Nursing
- St. Joseph's Hospital School of Nursing
- St. Francis Hospital School of Nursing
- St. John's Hospital School of Nursing
FAQ 5130: If I have an outside form or tracking number that needs to be included with my transcript what should I do?
Forms from outside institutions cannot be included in the official sealed envelope with your transcript. You can enter tracking (application and/or account) number in the special instructions field.