- View the short Help Center guide that explains how to open electronic documents on your PC.
- How do I download my document?
- I’m having trouble downloading electronic documents on my PC.
- I saved the document, but I can’t find it.
- Document is blank/I'm getting an error message
- How and where do I install Adobe Reader?
- I’m having trouble opening electronic documents on my Mac.
- Download the one-page guide that explains how to open electronic documents on your Mac.
- How and where do I install Adobe Reader?
- I saved the document, but I can’t find it.
- Is the document official?
- The downloads say 0 and I need to download my document.
Download and view electronic documents (Windows)
Download/view electronic documents (Mac)
Order, track, and deliver
Download and view electronic documents (Windows)
Click the following Help Center link to help guide you through the process of downloading and viewing your electronic document.
https://parchmentsupport.force.com/s/article/Download-and-view-electronic-documents-Windows?language=en_US
Electronic documents must be opened with Adobe Reader (install for free here) or Adobe Acrobat.
- Click the link in the email you received. This will open a browser window.
- Follow the onscreen instructions and you will then receive a second email that contains the document passcode. Keep the browser window open because you will need it when you are ready to enter the passcode.
- Open the second email. Copy the passcode and paste it into the space provided in the browser window you kept open.
- Click the Download button. The file will be downloaded to your computer.
This may be related to the browser you're using. The two browsers we recommend using are Chrome and Firefox. Download the guide that explains how to download and view electronic documents on your PC.
We have a guide that gives you tips on successfully downloading and viewing your electronic document. To view the guide, click the link in the first FAQ above.
Click here to download the latest version of Adobe Reader for free. Click Install Now and follow the onscreen instructions.
Download/view electronic documents (Mac)
Electronic documents must be opened with Adobe Reader (install for free here) or Adobe Acrobat. You cannot open these documents on a Mac using Preview.
Download the guide that explains how to open electronic documents on your Mac.
Click here to download the latest version of Adobe Reader for free. Click Install Now and follow the onscreen instructions. Once Adobe Reader installs, go to your Applications folder and open Adobe Reader. The first time Adobe Reader launches, it will prompt you to set Adobe Reader as your default PDF application viewer. You should select Yes.
Order, track, and deliver
Yes. Both the electronic and paper documents are official copies. Electronic documents are certified PDFs that contain a digital signature and other security features.
You will need to contact an administrator so they can allow you to download the document again. Click Contact Us for contact information.